Refunds / Returns


 

Are You Sure You Don't love it?

That's ok, we understand. Return it for free.*

 

If you don't absolutely love your new Energetic Healthy Me Product, send them back for a full refund or store credit within 60 days using our free, prepaid return shipping labels.

Free returns are valid on US orders only. *Orders placed using a discount code are eligible for store credit only.

Step 1  Click HERE to submit a Return Request.
Step 2  Ship your return back using our prepaid return labels (downloadable in step 1).
Step 3  Your return will be processed within 3 business days of being delivered at Energetic Healthy Me.

Qualifications

  • Items must not have been worn or damaged.
  • Items must be in original condition and show no visible signs of use.
  • The items must be returned in their original packaging.

More Info

International Orders

International orders are not eligible for free return shipping. There will be a small shipping fee for international orders.

Full refunds

After your return has been processed it will typically take 2-5 days for the funds to be shown on your bank statement.

Items purchased at a discounted price/ on sale

Orders placed using a discount code are eligible for store credit only. 

Late Returns

Customers have 60 days to send back purchases made at EnergeticHealthyMe.com. Returns postmarked after 60 days will be refused and sent back at the customer's expense.

Prepaid Return Shipping Labels

Prepaid return labels may only be used once. Limit 1 prepaid return shipping label per order. The label is ONLY to be used to return the order it was created for. 

Return Packaging

Pieces must be sent back in the original mailer or a package of equal weight. Any postage due incurred from an improper packaging will be deducted from the refund amount.

Exchanges

We will happily exchange your item for an equal or lesser value item. 

Non-qualifying Returns

Returns that show ANY type of signs of wear, damage, or alterations will NOT be accepted and will be sent back to the customer at their expense. 

Shipping Charges

All gift cards and store credits are nonrefundable and nontransferable.

Lost / Damaged Returns

We are not responsible for lost/ damaged returns or packages. It is the customer's responsibility to follow all directions - if the package is sent back to you with postage due it is the customer's responsibility. Energetic Healthy Me will not reimburse additional charges.

Chargebacks

Any falsely filed chargebacks will be subject to a $10 fee. This fee covers the cost of refuting an invalid chargeback.

False Claims

False claims regarding defective pieces will result in the piece being returned to the customer, at the customer's expense.

Defective / Incorrect Items

Defective items must be reported to customer service (support@energetichealthyme.com) within 24 hours of delivery to ensure your exchange is properly processed. The pieces must be sent back to us within 7 days of receiving a return shipping label.

Warranty

Items purchased from EnergeticHealthyMe.com is warrantied for 3 months, this warranty does not extend to any purchases not made directly from our site.

Other

If you return over $500 in a 6 month period you may be subject to a modified return policy. We will contact you directly via email if you are no longer eligible for our general return policy. We will happily replace any piece that doesn't arrive in perfect condition, please notify us within 24 hours of delivery.